Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada Post (Regular Parcel) with tracking and drop-off without signature. If you prefer delivery by Canada Post Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We will not accept returns for Cheese, Starter Cultures (Bactoferm™ Products), Natural Casings, Edible Collagen Casings, Meat Curing Salts, Seasonings, Spices and any other edible ingredients that are added to food products. These items are non-refundable and non-returnable. Natural casings cannot be shipped outside the US or Canada.

• Do you ship to the USА or to other International destinations?
  - Yes, We sipping to USA & Canada